Privacy Policy

TODO before launch: replace this scaffold with the final reviewed legal copy.

Who we are

Pawfect Grooms (the "business") provides grooming services and uses this website to manage bookings. This policy describes how the business and the platform that hosts this site (the "platform") handle personal data.

What we collect

• Contact details you provide when booking (name, email, phone).
• Details about your dog (name, breed, size, coat notes).
• Booking history and notes attached to your bookings.
• Photos of your dog uploaded by the business after a grooming visit.
• Standard server log data (IP address, timestamps, request paths).

Why we collect it

• Fulfilment of bookings.
• Customer communication (confirmations, reminders, follow-ups).
• Fraud prevention and abuse mitigation (rate limiting, log analysis).
• Legal and tax obligations.

How long we keep it

Booking and customer records are retained for as long as the business considers them operationally relevant. You may request deletion at any time using the contact details below — see "Your rights".

Who has access

• The business owner and their authorised staff.
• The platform's hosting + service providers, listed below.

Third-party processors

• Supabase (database + file storage hosting).
• Netlify (web hosting).
• Resend (transactional email).
• Stripe (billing, where applicable to the business).
• Sanity (content management).
• Cloudflare (DNS + bot mitigation).
• Sentry (error tracking).

Your rights

You can request a copy of the personal data we hold about you, ask for corrections, or ask for your data to be deleted. To make a request, contact the business via the channels listed on the contact page.

Updates to this policy

Material changes will be communicated in advance to customers with a current booking. Routine wording changes will be reflected here.